Ordering and shipping
1. Where do you ship in the US?
We ship to all 50 states, including Alaska and Hawaii, from our US stock. We can't deliver to PO boxes, so please use a street address. The shipping options for your address are shown at checkout.
2. Is shipping free?
Yes, for US orders of $50 or more. The threshold is based on the value of the products after any discounts. Below $50, shipping is a flat $5.99, shown at checkout before you pay. See US shipping.
3. When do you ship?
In-stock orders ship from our US stock the same working day and are delivered in about 5 business days. You'll receive tracking details by email as soon as your order is on its way. See US shipping.
4. Will I pay import duties?
No. US orders ship from stock that's already in the US, so there's no customs clearance and no import duty to pay on delivery.
Prices and invoices
5. Which currency are your prices in?
US dollars. Your order total is shown at checkout before you pay.
6. Do I get an invoice for my business?
Yes. Every order comes with an invoice from Eligo BV, the company behind Magnetic Solutions. More details: Bulk & wholesale orders.
7. Can private individuals order?
Yes. Our shop is designed for business buyers, but anyone can order.
8. Which payment methods do you accept?
You can pay by card, Apple Pay, Google Pay, Shop Pay or PayPal. The methods available for your order are shown at checkout.
Quotes and volume orders
9. Do you offer volume discounts?
Yes. Volume prices are applied automatically in the cart: 10–49 pieces 10% off, 50–199 pieces 20% off and 200 pieces or more 30% off the list price. Quantities of all products in your cart count towards the tier, so you can mix and match sizes. The volume table on each product page shows your price per piece. For larger quantities, recurring orders or custom sizes, send us the products, sizes, quantities and your ZIP code via our quote form, and we'll reply by email with your price in US dollars within 1 working day. Quotes are valid for 30 days, unless stated otherwise.
Returns
10. Can I return magnets?
Yes. Returns follow the same terms as our standard policy: private customers can return a purchase within 14 days of receiving it, without giving a reason, and pay the direct cost of returning the goods. Business customers can return unused products in their original packaging by prior agreement. Custom-made products can't be returned. Email info@magneticsolutions.net with your order number before sending anything back. Details are in our Returns & Refunds Policy. Please pack strong magnets securely for the return, with spacers between them.
Technical questions
11. What do the grades N35 to N52 mean?
The grade shows the strength of the neodymium material. "N" stands for neodymium, and the number is the material's maximum energy product in MGOe (mega-gauss-oersteds): the higher the number, the more magnetic energy per unit of volume. An N52 magnet is therefore stronger than an N35 magnet of the same size and shape. A letter after the number (for example N42SH) indicates a higher temperature class; standard "N" grades have no letter. More in our technical guide.
12. How is pull force measured, and why is it lower in my application?
The pull-force figures we list come from our suppliers' data. They're measured under ideal laboratory conditions: pulling the magnet straight off a thick, flat, clean steel plate, with full contact. In real use, the holding force is lower, often much lower: any air gap (including paint, a coating, tape or a sheet of paper), thin or rough steel, stainless steel, or a sideways (shear) load reduces it considerably. Test in your own application and allow a generous safety margin, especially where anything is lifted or hung overhead.
13. Which coating should I choose?
Most neodymium magnets are nickel-coated (Ni-Cu-Ni), which suits indoor, dry use. Epoxy coatings offer better protection in humid conditions but scratch more easily. Rubber-coated magnets protect delicate surfaces, resist sliding better and are a common choice for outdoor use. Neodymium corrodes if the coating is damaged, so no coating makes a magnet suitable for permanent immersion in water unless the product says so. See the coating overview in our technical guide.
14. How hot can neodymium magnets get?
Standard N-grade neodymium magnets are generally rated for a maximum operating temperature of about 80 °C. Above their limit they permanently lose part of their strength. Grades with a suffix (such as M, H or SH) are designed for higher temperatures. The actual limit also depends on the magnet's shape and the application, and on any rubber or plastic coating. Where we have the value, it's listed on the product page.
Safety
15. Are neodymium magnets safe?
Yes, if you handle them with care. Strong magnets can pinch fingers and skin, and can chip or shatter if they snap together. Keep them away from pacemakers and other medical implants, electronic devices and bank cards. Our products are not toys: keep small magnets out of the reach of children. If a child swallows a magnet, seek medical help immediately. Please read our magnet safety guide.
16. Can I drill, cut or machine a neodymium magnet?
No. Neodymium magnets are hard and brittle and will crack or shatter. The dust produced by grinding or drilling is flammable, and heat from machining destroys the magnetisation. Choose a magnet with a countersunk hole or a pot magnet with a thread or hook if you need to screw it in place.
Still have a question?
Email us at info@magneticsolutions.net. We're happy to help you choose the right magnet.