Refund policy

Returns & Refunds Policy

This policy applies to orders placed at Magnetic Solutions, a trade name of Eligo BV, Dwarsstraat 10, 3920 Lommel, Belgium (company no. 0825.285.403, VAT BE0825.285.403).

Different rules apply depending on who you are:

  • Part A: Consumers. You buy for purposes outside your trade, business, craft or profession.
  • Part B: Business customers. You buy for your company or profession, usually with a company name and/or VAT number.

Parts C (defective or damaged goods) and D (magnet-specific notes) apply to everyone.

Part A: Consumers: 14-day right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you ordered several goods in one order and they are delivered separately, the period expires 14 days after you, or a third party indicated by you, acquire physical possession of the last item.

To exercise the right of withdrawal, you must inform us (Eligo BV – Magnetic Solutions, Dwarsstraat 10, 3920 Lommel, Belgium, info@magneticsolutions.net) of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post or an email. You may use the model withdrawal form below, or the withdrawal function on our website, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us at Eligo BV – Magnetic Solutions, Dwarsstraat 10, 3920 Lommel, Belgium, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

Return costs: You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. For magnets, this means you may check the size and strength, but magnets that are chipped, glued, painted, cut, mounted or otherwise used may be refunded at a reduced value.

Exceptions

The right of withdrawal does not apply to goods made to your specifications or clearly personalised, such as magnets produced to a custom size or grade.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Eligo BV – Magnetic Solutions, Dwarsstraat 10, 3920 Lommel, Belgium, info@magneticsolutions.net

– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

– Ordered on (*)/received on (*),

– Name of consumer(s),

– Address of consumer(s),

– Signature of consumer(s) (only if this form is notified on paper),

– Date

(*) Delete as appropriate.

Tip: mention your order number to help us process your withdrawal quickly.

Part B: Business customers

The statutory right of withdrawal does not apply to purchases made for business or professional purposes. As a courtesy, we accept returns from business customers on the following conditions:

  • Prior agreement: Contact us at info@magneticsolutions.net with your order number before sending anything back. Returns sent without agreement may be refused. Once we've agreed the return, send it to Eligo BV – Magnetic Solutions, Dwarsstraat 10, 3920 Lommel, Belgium.
  • Condition: Products must be unused, undamaged and in their original, complete packaging, and fit for resale.
  • Return shipping: Paid by the customer, unless the product is defective or we made an error.
  • Restocking fee: No restocking fee.
  • Not returnable: Custom-made products and products supplied at a special quote price.
  • Refund: Once the return has been received and inspected, we refund the product value or issue a credit note. Original shipping costs are not refunded, except in the case of an error on our part. For invoices issued under reverse charge, we issue a credit note under the same VAT treatment.

Part C: Defective, incorrect or damaged goods (all customers)

  • Damaged in transit or incorrect goods: Please check your parcel on arrival and contact us at info@magneticsolutions.net with your order number and photos of the parcel and products. Consumers: please do this as soon as possible. Business customers: as soon as possible after delivery. We'll arrange a replacement, repair or refund, and we pay the return costs.
  • Consumers, legal guarantee: As a consumer, you are entitled to the legal guarantee of conformity for two years from delivery. If a product is not in conformity, you are entitled to repair or replacement free of charge, or, where that is not possible or appropriate, a price reduction or refund. Please report a defect to us within two months of discovering it. This legal guarantee is separate from, and not limited by, your right of withdrawal.
  • Business customers, warranty: Visible defects must be reported promptly after delivery; hidden defects promptly after discovery. Our liability is limited to repair, replacement or refund of the defective product, as set out in our Terms & Conditions.

Part D: Magnet-specific notes (all customers)

  • Brittleness: Neodymium and ferrite magnets are hard and brittle. Chipping, cracking or breakage caused by magnets snapping together or against steel after delivery is not a defect.
  • Heat and demagnetisation: Magnets lose strength permanently if heated above their maximum operating temperature, or if exposed to strong opposing magnetic fields. Loss of strength from such use is not a defect.
  • Coating: Minor marks on the coating that don't affect function are not a defect. Corrosion from use in damp or outdoor conditions not suited to the coating is not covered.
  • Pull force: Listed pull-force values are indicative supplier figures, measured under ideal laboratory conditions (thick, flat steel, direct contact). Real values are lower. A lower holding force in your application (because of air gaps, paint, thin steel or shear load) is not a defect.
  • Safe return packaging: Strong magnets must be returned packed securely: in the original packaging if possible, with spacers between magnets, and wrapped so they can't attract each other or the outside of the parcel. Carriers can refuse or delay parcels with unshielded magnets. Damage caused by inadequate return packaging may reduce the refund.
  • Safety: Keep magnets away from children, pacemakers and other medical implants, and electronic devices, also while repacking a return. Please read our magnet safety information.

Contact

Questions about a return or refund? Email us at info@magneticsolutions.net.