Shipping policy
Magnetic Solutions (Eligo BV) ships orders from our own stock in Lommel, Belgium. Every order is picked, packed and shipped by us.
Where we ship
We ship worldwide. Available shipping methods and costs for your country are shown at checkout before you pay.
Free shipping from €50 excl. VAT
Orders of €50.00 or more, excluding VAT, ship free of charge to any destination worldwide. The threshold applies to the value of the products in your order excluding VAT, after any discounts. For example, an order of €50.00 excl. VAT (€60.50 incl. 21% Belgian VAT) qualifies for free shipping; an order of €55.00 incl. VAT (€45.45 excl. VAT) does not.
Shipping costs for orders under €50
For every destination worldwide, orders below €50 excl. VAT have a flat shipping cost of €4.99 excl. VAT. There is no weight-based pricing; the applicable cost is shown at checkout before you pay.
| Destination | Shipping cost (excl. VAT) |
|---|---|
| Belgium | €4.99 |
| Netherlands and Luxembourg | €4.99 |
| Rest of the EU | €4.99 |
| Rest of Europe (e.g. UK, Switzerland, Norway) | €4.99 |
| Rest of the world | €4.99 |
Shipping costs are shown excl. VAT and follow the same VAT treatment as the products in your order: VAT is added for private customers and businesses without a valid EU VAT number, EU businesses with a valid VAT number are invoiced without VAT, and no Belgian VAT is charged on deliveries outside the EU.
Dispatch
We pick, pack and ship orders on working days (Monday to Friday, except Belgian public holidays). Orders placed at weekends or on public holidays are processed on the following working days. For large or volume orders, we confirm the dispatch date with you.
Delivery times
Delivery time depends on the destination, and we do not promise a fixed transit time.
Delivery times are estimates, not guaranteed dates. Delays caused by carriers, customs or circumstances beyond our control can occur. For consumers, we deliver no later than 30 days after the order unless another date has been agreed; if we can't, you may cancel the order and we'll refund any payment without delay.
Carriers and tracking
Orders are shipped by a reliable parcel carrier. We will email you when your order has shipped, with any available shipment information.
Delivery address
Please make sure your delivery address is complete. For business addresses, include the company name and a department or contact person so the carrier can deliver during your opening hours. If a parcel is returned to us because the address was incorrect or incomplete, or because it was not collected, we may charge the cost of shipping it again.
Customs, duties and taxes (outside the EU)
Within the European Union there are no customs duties. Deliveries outside the EU are shipped DAP (Delivered at Place): no Belgian VAT is charged, and our prices and shipping costs do not include import duties or taxes. Any import duties, import VAT/taxes and customs clearance fees charged by the destination country or the carrier are paid by the recipient on delivery. These charges vary by country; if you are unsure, check with your local customs office before ordering. If any tax is charged at checkout, it is shown before you pay.
Shipping to the United States
Orders to addresses in the United States ship the same working day from our stock in the United States. We deliver nationwide, including Alaska and Hawaii.
Delivery takes about 5 business days after dispatch. This is an estimate, not a guaranteed delivery date.
Orders under $50.00 ship for $5.99. Orders of $50.00 or more ship free of charge. The threshold applies to the value of the products in your order in US dollars, after any discounts. The applicable cost is shown at checkout before you pay.
| Order value (USD, after discounts) | Shipping cost |
|---|---|
| Under $50.00 | $5.99 |
| $50.00 or more | Free |
Prices for US customers are shown in US dollars and include no EU VAT. Because US orders ship domestically within the United States, there are no import duties or customs fees for US buyers.
For orders delivered to a US address, this section applies instead of the statements elsewhere in this policy that orders ship from Belgium, and instead of the sections on free shipping from €50 excl. VAT, shipping costs for orders under €50, VAT, and customs, duties and taxes (outside the EU), including DAP delivery and import duties. Those sections do not apply to US orders. All other sections of this policy apply as written.
Dispatch of US orders
US orders are packed and shipped from our US stock the same working day, on US business days (Monday to Friday, excluding US federal holidays). The Belgian working days and Belgian public holidays mentioned in the Dispatch and Delivery times sections do not apply to US orders.
Risk during transport
For consumers, the risk of loss or damage passes to you when you (or a person you designate, other than the carrier) receive the goods. For business customers, the risk passes when the goods are handed over to the carrier.
Packaging of strong magnets
Strong magnets are packed securely to protect them in transit. For some destinations or very strong magnets, only certain shipping methods may be available; if this affects your order, we'll contact you before shipping.
Damaged or missing parcels
Please check your parcel on arrival. If the packaging or products are damaged, your parcel is missing, or you received incorrect goods, contact us as soon as possible at info@magneticsolutions.net. Please include your order number and, for damage, photos of the parcel and products. We handle these situations case by case and will agree a solution with you. Consumers keep their statutory rights in all cases (see our Returns & Refunds Policy).
Questions
For questions about shipping, delivery or volume orders, email us at info@magneticsolutions.net.
Magnetic Solutions is a trade name of Eligo BV, Dwarsstraat 10, 3920 Lommel, Belgium. Company number 0825.285.403 · VAT BE0825.285.403.